Our Beliefs

Dallas Maids' Mission, Core Beliefs, and Strategy

Dallas Maids Office

我们的热情是为客户的生活增添快乐,为他们提供干净的, comfortable, and organized living space that enhances their quality of life. We believe that a clean home is a happy home, 我们100%致力于帮助我们的客户实现这一目标. 我们的目的是通过满足客户的九游会平台需求,使他们的生活更轻松, so they can focus on the things that matter most to them. 

我们的使命宣言、核心信念和战略规划帮助我们实现这一目标:

Mission -我们的使命是成为达拉斯最好的房屋九游会平台九游会平台.
Core Beliefs – Our core beliefs ensure we complete our purpose.
Strategic Planning – Strategic planning to ensure vital business.

By living up to our beliefs and purpose, 我们的目标是成为达拉斯重视幸福的房主的首选房屋九游会平台九游会平台, cleanliness, convenience, and peace of mind.

Our Mission

九游会平台是德克萨斯州达拉斯最好的专业女佣九游会平台.

我们的主要产品是为整个大达拉斯地区的住宅客户提供一般的房屋九游会平台九游会平台. 次要九游会平台包括商业九游会平台和地毯九游会平台.

正如九游会平台的战略计划所反映的那样,我们的三大重点是:

  • Our intense commitment to our employees, which is tied directly to Our steadfast dedication to the satisfaction of our clients. Our commitment to building up our community through philanthropy.

我们知道,聪明、勤奋、忠诚和有价值的员工自然会提供优质的九游会平台.

九游会平台业务需要仔细协调人力、机械和信息系统. Our success depends on:

  • Corporate and individual integrity. Advanced communication and organization. Clear and thorough policies and procedures. First-class office space. Rigorous quality control. Constant innovation. Regular system maintenance and improvement. Relentless attention to detail.

Moreover, we function according to three crucial paradoxes:

  • 专业化而多元化的员工队伍:首先培养家政专家, and then we provide appropriate cross-training. 始终如一的个性化客户九游会平台:我们尽一切努力维护我们的满意度保证. 严格控制但灵活的操作:如果我们的政策可以改进,我们会立即改变.

Core Beliefs

我们的目的是通过消除九游会平台的苦差事,为客户的生活增添快乐.

 New York Times article entitled “Want to Be Happy? Buy More Takeout and Hire a Maid, Study Suggests” refers to a Harvard study 做家务,比如打扫房间,对一个人的幸福感有显著的影响. That is our business, our mission: Making people happy.

Our core beliefs to ensure we achieve our mission:

Assign the Same Team to Each Job

确保我们的客户每次都接待同样的团队,这对优质九游会平台至关重要,因为

    • The team overcomes each home’s cleaning learning curve. They know HOW to clean the house and WHAT our customer wants. Not only is quality and consistency maintained, there is substantially less chance of breakage and accident.
    • 它使专业的家庭九游会平台人员和客户之间形成友好的关系. Customers prefer to know who are cleaning their home. Our cleaners often become part of the family.
    • The team develops a sense of ownership. That’s their house and know how to take care of it.
    • Sending the same team establishes expectations. Expectations are essential to good customer service. 派遣不同的团队导致不同的清理破坏了客户的期望. Consistency is key.

None of this can be done if teams are constantly switched. Same team to each customer. 其他九游会平台部门之所以更换团队,是因为很难处理后勤问题. This is a huge mistake! 在客户家中拥有相同团队的好处大大超过了物流方面的麻烦.

Customer's Welfare Comes Before Dallas Maids'

我们的目的是为客户做最好的事情,即使这意味着失去他们.

For example, 如果客户要求某一天,但我们无法与他们保持相同的团队, then ask if we can do it on another day, 解释为什么每次访问都有相同的团队很重要. If the customer still insists upon a certain day, then call Emily’s Maids and ask if they can take the customer. 如果留住一个客户意味着我们不能为他们做到最好,那么我们将不得不让他们离开.

如果雇用我们不符合客户的利益,也会拒绝业务. For example, providing carpet cleaning for apartment move outs. 公寓通常不会从脏地毯的押金中扣除. 因此,请客户先向公寓小区咨询. No need to hire us if we can’t provide benefit for them.   

Finally, do not cancel on a customer. Period. 如果车队的车坏了,把它们捡起来送到客户那里. 如果绝对没有办法做到,那就雇佣艾米丽的女佣. 在从客户身上赚取利润之前,要先照顾好客户!

A Good Employee is Worth More Than Any Customer

照顾好我们最好的员工,因为他们会照顾好我们的客户. That means they come first.

    • Ensure they have the most and best jobs.
    • 他们的安全是第一位的——如果他们在顾客家里感到不舒服,就把他们赶出去. 过去的例子包括客户像对待奴隶一样对待他们,或者使用不恰当/威胁的语言.

相反,一个糟糕的员工必须有机会证明他们可以做高质量的工作. Before reprimanding an employee, 问问你自己:“我能做些什么来确保我们的九游会平台工拥有完成高质量工作所需的一切?”. After providing assistance, if the bad employee continues underperforming, perform disciplinary actions, letting them go if necessary.

People of Dallas Maids

Customers Buy the Entire Business

Customers buy the entire business, not just the house cleaning. This means the entire Dallas Maids experience; from the initial call and quote, the house cleaning, our established branding, exceptional reputation, 后续的电话……都是建立在友好沟通的基础上的.

这些理念使九游会平台成为达拉斯最好的九游会平台供应商之一. 要牢记在心,因为做一个诚信的企业比其他一切都重要. Simply, it is good business.

Strategic Planning

The secret to Dallas Maids’ success is really no secret at all; we simply put people first combined with smart marketing.

People First

Our “people priorities” in order of importance:

1) Our Employees – A good employee is worth more than any customer. 我们的人才受到尊重,福利和高薪,所以他们会照顾我们的客户.

2) Our Customers -始终如一地为客户提供一流的九游会平台九游会平台, 因此,建立在一个不可抗拒的潜在客户的声誉

3) Our Community – Few communities can match the kindness of Dallasites, who have been exceptionally generous to Dallas Maids. Our hearts were profoundly touched when the community help us survive the pandemic of 2020! So, it is an absolute privilege to give back in any way we can.

Smart Marketing

As a Baylor professor once said; a mediocre product with good marketing will always win over a good product with mediocre marketing. My aim is to have a good product and good marketing. Our basic smart marketing tenets:

1) The best marketing in life is free – Our two top lead sources are a) customer referrals and b) ranking on the search engines. 这使我们能够腾出资金,更好地用于培养我们的员工.

2) Compete on quality; not price -首先要找到并留住合适的人和最优秀的人. We are our people- The Best! Otherwise, it’s a race to the bottom and out. 

3) Guard our reputation with our life -专注于客户九游会平台和高质量的房屋九游会平台,同时为我们的客户提供传播信息的手段 glowing reputation

In summary, 我们的策略是让优秀的员工提供优质的九游会平台,并辅以良好的营销策略.